Contact & Customer Support

Last updated: 27 September 2026

At Rolla, we’re committed to providing clear, reliable, and timely customer support.

If you have any questions about your order, shipping, returns, refunds, or our products, we’re here to help.

Customer Support

Email: myrolla.net@gmail.com
Website: Our official Rolla website

We aim to respond to all enquiries within 1–2 business days.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Messages received outside business hours will be answered on the next business day.

During busy periods, including sales, promotions, product launches, and holidays, response times may be slightly longer.

Order Support

For the fastest support, please include your order number when contacting us about:

• Order updates
• Shipping and tracking
• Delivery issues
• Missing parcels
• Damaged or incorrect items
• Returns or refunds
• Promotional bundles or free gifts

Returns & Authorisation

If you would like to return an item, please contact us by email before sending anything back so we can provide the correct return instructions.

Please note:

• Returns sent without prior authorisation may be delayed or refused
• Including your order number will help us assist you faster
• Opened or used skincare and personal-care products may not be eligible for change-of-mind returns due to hygiene reasons
• Faulty, damaged, incorrect, or materially misdescribed items may still qualify for a refund, replacement, or other appropriate remedy

For full details, please review our Refund & Returns Policy.

Shipping & Delivery Questions

If you have questions about tracking or delivery, please include:

• Your order number
• Your full name
• The email address used when placing your order
• Your tracking number, if available

This helps us locate your order and resolve the issue more quickly.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible and include:

• Your order number
• A short description of the issue
• Clear photos of the product
• Photos of the packaging or shipping label where relevant

We’ll review the issue and work with you to find an appropriate solution.

A Quick Note From Rolla

We genuinely care about making sure your Rolla order arrives safely and as expected.

If something isn’t right, contact us at myrolla.net@gmail.com and we’ll do our best to resolve it quickly and fairly.