Terms of service
Terms of Service
Last updated: 27 September 2026
Welcome to Rolla. By accessing or using our website, browsing our products, or placing an order, you agree to these Terms of Service (“Terms”).
Please read these Terms carefully before using our website or purchasing from us.
1. About Us & Contact
Rolla operates this website and related services.
Contact email: myrolla.net@gmail.com
By using our website, you agree to these Terms together with our Privacy Policy and Refund & Returns Policy.
2. Eligibility & Accounts
You must be the age of majority in your jurisdiction or have permission from a parent or legal guardian to use our website or place an order.
You are responsible for:
- Providing accurate and complete information
- Keeping your account information secure, where applicable
- All activity conducted through your account
We may suspend or restrict access where we reasonably believe these Terms have been breached or our website is being misused.
3. Orders & Payments
3.1 Orders
When you place an order, you are making an offer to purchase products from Rolla.
An order confirmation confirms that we have received your order. We reserve the right to accept, refuse, limit, or cancel an order where reasonably necessary, including because of:
- Product or pricing errors
- Stock availability
- Suspected fraud or unauthorized activity
- Incorrect or incomplete customer information
- Delivery restrictions
- Technical or payment-processing errors
If we cancel an order after payment has been collected, the applicable amount will be refunded to your original payment method.
3.2 Pricing
Unless otherwise stated, prices displayed on our Canadian store are in Canadian dollars (CAD).
Prices, discounts, promotions, and product availability may change without notice.
We take reasonable care to display accurate prices. If a pricing error occurs, we may contact you before fulfilling the order or cancel the affected order and issue a refund.
Applicable taxes and shipping charges will be displayed where required before you complete your purchase.
4. Product Information
We aim to ensure that our product descriptions, images, prices, ingredients, and availability information are accurate.
However:
- Product colours may appear slightly different depending on your screen
- Packaging may occasionally vary
- Minor design or product variations may occur
- Product availability may change without notice
Our skincare products are intended for cosmetic and personal-care use.
Information provided on our website is for general informational purposes and is not medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual skincare results may vary.
5. Product Use & Skin Sensitivity
Please follow the directions provided with each Rolla product.
Where appropriate, we recommend patch testing skincare products before regular use, particularly if you have sensitive skin.
Discontinue use if significant irritation or an unexpected reaction occurs.
If you have a medical condition, known allergy, or significant skin concern, seek appropriate professional advice before using a new skincare product.
6. Shipping & Delivery
Shipping charges and estimated delivery times will be displayed on our website or during checkout where applicable.
Please note:
- Delivery estimates are not guaranteed
- Delays may occur due to carriers, weather, high order volumes, remote delivery locations, holidays, or other circumstances outside our reasonable control
- Customers are responsible for providing a complete and accurate delivery address
- Tracking information will be provided where available
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
If your order has not arrived within a reasonable period, contact us at:
and we will help investigate.
7. Returns & Refunds
Our Refund & Returns Policy applies to purchases made through our website.
In general:
- Eligible unopened and unused products may be returned within the return period stated in our Refund & Returns Policy
- Opened or used skincare and personal-care products may not be eligible for change-of-mind returns because of hygiene and safety considerations
- Faulty, damaged, incorrect, or materially misdescribed products may qualify for a refund, replacement, or another appropriate remedy
Nothing in these Terms limits any consumer rights or remedies that cannot legally be excluded under applicable Canadian federal or provincial consumer protection laws.
8. Promotions, Bundles & Free Gifts
Rolla may offer discounts, bundles, free gifts, seasonal sales, promotional pricing, or other limited offers.
Unless otherwise stated:
- Promotional offers are subject to availability
- Free gifts are included only where shown as part of the offer at the time of purchase
- Free promotional products have no cash redemption value
- Free gifts are generally not refundable or exchangeable except where required by law
- Discounts cannot normally be applied retrospectively to previously completed orders
- Promotional conditions may vary between offers
- Offers may end once promotional inventory is exhausted
If part of a promotional bundle is returned, any refund may be adjusted where appropriate to reflect products retained by the customer.
We reserve the right to cancel or refuse promotional redemptions involving fraud, misuse, technical errors, or other improper activity.
9. Reviews & User Content
If you voluntarily submit reviews, photographs, videos, testimonials, comments, or other content to Rolla, you confirm that you have the right to provide that content.
Where you give us permission to use submitted content for promotional purposes, you grant Rolla a non-exclusive, royalty-free licence to reproduce, display, edit, and share that content through our website, advertising, social media, and related marketing channels.
You confirm that content you submit:
- Reflects your genuine experience where presented as a review or testimonial
- Does not knowingly contain false or misleading information
- Does not infringe another person's intellectual property or privacy rights
- Is not unlawful, abusive, defamatory, or harmful
We may moderate or remove submitted content where appropriate.
10. Prohibited Use
You may not use our website or services to:
- Violate applicable laws or regulations
- Commit or facilitate fraud
- Provide deliberately false or misleading information
- Infringe intellectual property or privacy rights
- Attempt to gain unauthorized access to our website or systems
- Introduce viruses, malicious code, or other harmful technology
- Interfere with website security or functionality
- Scrape, exploit, copy, or misuse website content without authorization
- Use our services for unlawful or abusive purposes
We may restrict or terminate access where necessary to protect Rolla, our customers, or our services.
11. Intellectual Property
Unless otherwise stated, the content displayed through the Rolla website, including:
- Brand names
- Logos
- Product photography
- Videos
- Graphics
- Written copy
- Product packaging designs
- Website design and layout
belongs to Rolla or is used with permission from the relevant rights holder.
You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use our intellectual property without appropriate authorization.
12. Third-Party Services
Our website may rely on third-party providers for services such as:
- Ecommerce infrastructure
- Payment processing
- Shipping
- Reviews
- Analytics
- Marketing
- Customer support
Third-party services may be subject to their own terms and privacy policies.
To the extent permitted by law, Rolla is not responsible for independent third-party websites, services, policies, or actions outside our reasonable control.
13. Website Availability
Our website and services are provided on an “as available” basis.
We do not guarantee that:
- The website will always operate without interruption
- All website features will always be available
- The website will be completely free from technical errors
- Every product will always remain in stock
- Use of a skincare product will produce identical results for every customer
We may temporarily restrict or suspend parts of the website for maintenance, security, technical, or operational reasons.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Rolla will not be responsible for indirect, incidental, special, or consequential losses arising from use of our website, services, or products where such liability may legally be excluded.
Nothing in these Terms excludes or restricts any liability, consumer guarantee, statutory right, or remedy that cannot legally be excluded or restricted.
15. Canadian Consumer Rights
Customers in Canada may have rights under applicable federal and provincial or territorial consumer protection legislation.
Nothing in these Terms is intended to waive, restrict, or exclude rights that cannot legally be waived or excluded.
Where mandatory consumer protection laws conflict with these Terms, the applicable legal rights will prevail.
16. Governing Law
These Terms are governed by the laws applicable to Rolla's business operations and your transaction, subject to any mandatory consumer protection rights available to you in your province, territory, or other applicable jurisdiction.
Any provision of these Terms that is unenforceable under applicable law will be interpreted or limited only to the extent necessary, without affecting the remaining provisions.
17. Changes To These Terms
We may update these Terms from time to time to reflect changes to our business, products, website, or legal requirements.
The “Last updated” date at the top of this page will indicate when the most recent version was published.
Your continued use of our website after an updated version is published will be subject to the updated Terms, to the extent permitted by law.
18. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Returns Policy, and any other policies referenced on our website, form the terms governing your use of the Rolla website and purchases from us.
19. Contact Us
If you have questions about these Terms, contact us at: