Cancellation policy
Purchase Options & Cancellations Policy
Effective Date: 27 September 2026
Last Updated: 27 September 2026
This policy explains how purchases, promotional offers, subscriptions, cancellations, and order changes work when shopping with Rolla.
1. Purchase Options
One-Time Purchases
You can purchase Rolla products as a one-time order.
For one-time purchases:
- Payment is taken at checkout
- Orders are processed and shipped within the timeframe shown at checkout or in our Shipping Policy
- Returns and refunds are handled according to our Refund & Returns Policy
Bundles, Upsells & Free Gifts
Rolla may offer bundles, discounted add-ons, upsells, free gifts, or other promotional offers from time to time.
These may include:
- Buy One, Get One Free offers
- Multi-buy bundles
- Discounted add-on products
- Free gifts with qualifying purchases
- Limited-time promotional pricing
All promotions, bundles, discounts, and free gifts are subject to availability and may change or end at any time.
Unless otherwise required by applicable law:
- Free gifts have no cash value
- Free gifts cannot normally be exchanged or refunded separately
- Discounts cannot normally be applied retrospectively to completed orders
- If part of a promotional bundle is returned, any refund may be adjusted to reflect products retained, promotional discounts received, or free gifts included
2. Subscription Purchases, If Offered
Rolla may offer certain products on a subscription basis in the future.
If you choose a Subscribe & Save or similar recurring purchase option, you agree to the subscription terms displayed before checkout, which may include:
- Automatic billing at the selected interval
- Automatic recurring deliveries
- Charges to the payment method selected at checkout
- Continued renewals until you pause or cancel the subscription
Before completing a subscription purchase, the applicable:
- Price
- Billing frequency
- Delivery schedule
- Renewal terms
- Cancellation instructions
will be displayed to you.
By completing a subscription purchase, you authorize Rolla and its payment providers to charge your selected payment method for recurring payments according to the subscription terms you selected.
3. Managing or Cancelling a Subscription
If subscriptions are offered, you may be able to manage, pause, or cancel your subscription by:
- Using the subscription-management link provided in your confirmation email or customer account, where available
- Contacting us at myrolla.net@gmail.com
To avoid the next scheduled payment, please submit your cancellation request at least 24 hours before your next billing date.
If a recurring order has already been processed before we receive your cancellation request:
- That order may still be charged and shipped
- Your cancellation will normally apply to future renewal orders
We aim to make recurring billing and cancellation terms clear before customers complete a subscription purchase.
4. Modifying Your Subscription
Where subscription management features are available, you may be able to update:
- Delivery frequency
- Shipping address
- Payment details
- Product selection
- Quantity
Changes may be made through your subscription portal or by contacting us at:
Please note:
- Subscription changes may take up to 24 hours to process
- Changes may not apply to an order that has already been confirmed, processed, or dispatched
5. Failed Payments
If a recurring payment cannot be processed:
- We may retry the payment
- You may be asked to update your payment information
- Your subscription may be paused or cancelled if payment issues continue
Rolla is not responsible for delays or missed subscription deliveries caused by expired, declined, or inaccurate payment information.
6. Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
We’ll do our best to help, but orders can move into processing quickly. Once an order has been processed, packed, or dispatched, we may no longer be able to make changes or cancel it.
Requested changes may include:
- Shipping address
- Product selection
- Quantity
- Bundle or promotional selection
- Contact details
We generally cannot change the payment method after an order has been successfully completed.
If your order has already been shipped, you may need to follow our Refund & Returns Policy.
7. Refunds & Returns
All purchases, including promotional bundles and subscription orders where offered, are subject to our Refund & Returns Policy.
In general:
- Eligible change-of-mind returns may be accepted for unopened and unused products within the stated return period
- Customers are generally responsible for return shipping costs for change-of-mind returns
- Opened or used skincare products may not be eligible for change-of-mind returns for hygiene reasons
- Faulty, damaged, incorrect, or materially misdescribed products may qualify for a refund, replacement, or another appropriate remedy
Nothing in this policy is intended to restrict any consumer rights or remedies that cannot legally be excluded under applicable Canadian federal, provincial, or territorial law.
8. Promotional Offer Changes
Rolla may update or end promotional offers, bundle configurations, discounts, free gifts, or promotional pricing from time to time.
Promotional offers may be:
- Limited by time
- Limited by available inventory
- Limited to selected products
- Subject to specific eligibility requirements
Where a promotion has ended or promotional inventory has been exhausted, we are not required to extend the same offer to later purchases unless required by law.
9. Subscription Price or Schedule Changes
If subscriptions are offered, Rolla may occasionally update:
- Subscription pricing
- Delivery frequency options
- Product availability
- Subscription features
Where required, affected customers will be notified in advance.
Any applicable changes will generally take effect from a future billing cycle, and customers may cancel their subscription before the new terms apply.
10. Contact Us
For assistance with purchases, order changes, cancellations, promotional bundles, or subscriptions, contact us at:
A Quick Note From Rolla
We aim to keep purchasing, cancellations, and promotions as straightforward as possible. If something about your order does not look right, contact us and we’ll do our best to resolve it quickly and fairly.