Shipping policy
Shipping Policy
Last updated: 27 September 2026
Thank you for choosing Rolla. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–2 business days after payment is received.
Orders are processed Monday to Friday, excluding public holidays.
During busy periods, including sales, promotions, product launches, and seasonal demand, processing may take slightly longer. If there is a significant delay affecting your order, we’ll do our best to keep you updated by email.
After placing an order, you’ll receive:
- An order confirmation email after your purchase
- A shipping confirmation email with tracking information once your order has been dispatched
Where We Deliver
We currently ship to customers throughout Canada.
If your address or location cannot be selected during checkout, we may not currently be able to deliver to that area.
Delivery Times
Our standard estimated delivery timeframe within Canada is:
3–7 business days after dispatch
Delivery to certain remote or rural locations may take longer.
Please remember that this timeframe begins after your order has been processed and dispatched, not from the moment the order is placed.
Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control.
Shipping Rate
Standard tracked shipping within Canada is:
C$4.95 per order
Any applicable shipping charges will be clearly displayed before you complete checkout.
Tracking Your Order
Once your order has been dispatched, we’ll send tracking information to the email address provided at checkout.
Where applicable, orders are delivered using trusted Canadian shipping providers.
Please allow some time after receiving your shipping confirmation for tracking information to update within the carrier’s system.
Delivery Delays
Although we aim to get every Rolla order to you as quickly as possible, delays can occasionally occur because of:
- Carrier or courier delays
- Severe weather
- Public holidays
- High seasonal demand
- Remote delivery locations
- Incorrect or incomplete addresses
- Circumstances outside our reasonable control
Delivery times provided on our website are estimates rather than guarantees.
Shipping Address Accuracy
Please carefully check your shipping address before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error shortly after ordering, contact us immediately at:
We’ll do our best to update the address before dispatch, but we cannot guarantee changes once an order has entered processing or has already shipped.
If an order is returned because of an incorrect or incomplete address, we may offer:
- Reshipment, subject to an additional shipping charge
- A refund of the eligible product cost, excluding shipping charges
Lost or Missing Parcels
If your tracking shows that your parcel has been delivered but you cannot find it, please first:
- Check around your property or usual safe delivery locations
- Check with other members of your household
- Check with neighbours where appropriate
- Review the tracking information for delivery notes
If you still cannot locate your order, contact us at myrolla.net@gmail.com as soon as possible.
We’ll review the situation and, where appropriate, work with the delivery provider to investigate.
Damaged Parcels
If your Rolla order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief explanation of the issue
- Clear photographs of the damaged product
- Photographs of the outer packaging where relevant
- A photograph of the shipping label where requested
Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.
Incorrect Orders
If you receive the wrong product or an item is missing from your order, contact us as soon as possible at:
Please include your order number and, where possible, a photo of the contents you received so we can resolve the issue quickly.
Contact Us
For any questions about shipping, tracking, or your Rolla order, contact:
A Quick Note From Rolla
Every Rolla order matters to us. If something goes wrong during delivery, contact us and we’ll do our best to resolve it quickly and fairly.