Privacy policy
Privacy Policy
Last updated: 27 September 2026
This Privacy Policy explains how Rolla (“we”, “us”, “our”) collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, or use our services.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are & How To Contact Us
Business/Brand: Rolla
Email: myrolla.net@gmail.com
If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:
2. What Information We Collect
We collect information reasonably necessary to operate our store, process orders, provide customer support, market our products, protect our business, and improve your shopping experience.
Identity & Contact Details
This may include:
- Name
- Email address
- Phone number, if provided
- Billing address
- Shipping address
Order & Account Information
This may include:
- Products viewed or purchased
- Cart activity
- Order history
- Returns and refund requests
- Customer preferences
Payment Information
We collect payment-related transaction information necessary to process your order, but payments are handled securely by third-party payment providers.
We do not store your full credit or debit card details.
Device & Usage Data
We may automatically collect technical information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Website interactions
- Referral information
- Information used for website functionality, security, fraud prevention, analytics, and checkout performance
Customer Support Communications
If you contact us, we may collect information you choose to provide, including:
- Emails and messages
- Order information
- Photos
- Shipping information
- Other details required to resolve your request
3. Where Your Information Comes From
We may collect personal information:
- Directly from you when you place an order, complete a form, subscribe, or contact us
- Automatically through cookies and similar technologies
- From service providers involved in operating our store, including ecommerce platforms, payment processors, shipping providers, marketing services, and customer support tools
4. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Process payments
- Prevent fraud and protect our website
- Send order confirmations, shipping updates, and tracking information
- Provide customer support
- Manage returns, refunds, and replacements
- Personalize and improve our website and customer experience
- Understand how customers interact with our website
- Send marketing emails or SMS messages where you have consented to receive them
- Measure or improve advertising and marketing performance where permitted
- Comply with legal, tax, accounting, and regulatory requirements
You can unsubscribe from marketing communications at any time using the unsubscribe option included in our communications or by contacting us directly.
5. Cookies & Similar Technologies
We use cookies and similar technologies to help our website operate properly and improve your experience.
These technologies may be used to:
- Keep your shopping cart active
- Enable secure checkout
- Remember your preferences
- Support fraud prevention and website security
- Understand website traffic and performance
- Measure advertising effectiveness
- Support marketing and personalized advertising where permitted
You can manage or disable cookies through your browser settings, although doing so may affect certain website features.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
6. Sharing Your Information
We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.
These may include:
- Ecommerce platforms such as Shopify
- Payment processors
- Shipping and delivery providers
- Email and SMS marketing services
- Analytics and advertising providers
- Customer support providers
- IT, hosting, and website service providers
- Fraud prevention and security providers
- Professional advisers
- Government, legal, tax, or regulatory authorities where required by law
- Parties involved in a sale, merger, restructuring, financing, or transfer of our business
We do not sell your personal information for money.
7. International Data Transfers
Some of the service providers we use may store or process personal information outside Canada.
As a result, your information may be subject to the laws of the jurisdiction in which it is processed or stored.
Where appropriate, we take reasonable steps to work with service providers that maintain suitable privacy and security protections.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against:
- Loss
- Theft
- Misuse
- Unauthorized access
- Unauthorized disclosure
- Modification
- Destruction
However, no online system or method of electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.
This may include retaining:
- Order and transaction records for legal, accounting, and tax purposes
- Customer support communications for a reasonable period
- Marketing preferences until you unsubscribe or withdraw consent
- Account information until deletion is requested, where applicable
When information is no longer required, we may delete, destroy, or de-identify it where appropriate.
10. Your Privacy Rights
Depending on where you live and the privacy laws that apply, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Request deletion of certain personal information where applicable
- Unsubscribe from marketing communications
- Ask questions about how your information is collected, used, or disclosed
- Make a complaint regarding our privacy practices
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
11. Marketing Communications
If you choose to receive marketing from us, we may send emails or SMS messages about Rolla products, offers, promotions, and updates.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in a marketing email
- Replying STOP to SMS messages where available
- Contacting us at myrolla.net@gmail.com
We will continue to send essential transactional communications, such as order confirmations and shipping updates, where necessary.
12. Canadian Privacy Laws
We aim to handle personal information in accordance with applicable Canadian privacy legislation, which may include federal and provincial privacy laws depending on the circumstances.
Nothing in this Privacy Policy is intended to limit any privacy rights available to you under applicable Canadian law.
13. Children’s Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us at myrolla.net@gmail.com, and we will take reasonable steps to address the matter.
14. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal obligations.
The “Last updated” date at the top of this page will indicate when the latest version was published.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how Rolla handles your personal information, contact us at: