Refund & Returns Policy

We want you to feel confident ordering from Rolla. If something isn’t right with your order, we’ll always do our best to resolve it quickly and fairly.

Change of Mind Returns

If you change your mind, you can request a return within 14 days of delivery.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging
• It must be in the same condition in which you received it
• Proof of purchase must be provided

Please note:

• Return shipping costs are the responsibility of the customer for change-of-mind returns
• We recommend using a tracked shipping service, as we cannot be responsible for returned items lost in transit
• Original shipping charges are non-refundable for change-of-mind returns

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used skincare or personal-care products
• Opened or used Rolla Under-Eye Brighteners
• Opened or used face masks
• Free gifts or promotional items
• Samples
• Gift cards

This does not affect any rights you may have under applicable Canadian consumer protection laws if your item is faulty, damaged, incorrect, or not as described.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, incorrect, or significantly different from what you ordered, please contact us as soon as possible so we can help.

Depending on the circumstances, we may offer:

• A replacement
• A refund
• Another appropriate solution

To help us assess the issue, please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product, packaging, and shipping label where relevant

How to Start a Return

Email us at myrolla.net@gmail.com with:

• Your order number
• A brief explanation of the reason for your return
• Photos, if applicable

If your return is approved, we’ll provide you with the next steps and return instructions.

Please do not send products back without first contacting us.

Refunds

Once your approved return has been received and inspected:

• Your refund will be issued to your original payment method
• Refunds typically take 5–10 business days to appear, depending on your bank or payment provider

For partial returns, only the eligible returned items will be refunded.

We reserve the right to refuse returns that do not meet the conditions outlined above, except where a refund or other remedy is required by applicable law.

Canadian Consumer Rights

Nothing in this policy is intended to limit any rights or remedies available to you under applicable Canadian federal or provincial consumer protection laws.

Where a product is faulty, damaged, incorrectly supplied, or otherwise does not meet applicable legal requirements, you may be entitled to a refund, replacement, or another remedy depending on the circumstances.

A Quick Note from Us

We genuinely care about making sure your Rolla order arrives safely and as expected. If there’s ever a problem, contact us at myrolla.net@gmail.com and we’ll do our best to help.